FREQUENTLY QUESTIONS

All LA LARIS pieces of jewelry are unique and made from 925 silver (sterling silver), some of which are set with real natural and precious stones.

Our rose gold and yellow gold designs are finished with 24 carat gold plating.

All of these high-quality and pure materials are combined in a sustainable production process.

Read more about this under Product and Care , discover our About Us page and our natural and gemstones.

You can search for individual products using the magnifying glass at the top right. As soon as you type the first few letters, the appropriate suggestions will automatically appear.

LA LARIS jewelry is only available online. In the LA LARIS online shop you will find all LA LARIS products and collections.

We strive to ensure that your LA LARIS piece of jewelry resembles the product photos as closely as possible. Since we have our products made by hand in our in-house jewelry workshop, they are unique pieces. This means that there may be minimal deviations in some areas, such as the exact positioning and setting of the natural and gemstones or our special processing of some surfaces.

It is precisely these special features that represent the uniqueness and high-quality workmanship of each individual LA LARIS piece of jewelry, and reflect the entire LA LARIS concept: Every piece of jewelry should be so individual and multifaceted that it becomes a part of us.

Since silver is essentially a soft precious metal, traces of external influences, such as scratches and erosion, can appear on the surface more quickly and become visible, and may tarnish the shine in certain areas.

These do not represent material defects, but rather correspond to a normal phenomenon of use - a patina that cannot be avoided despite careful use and is part of every personal piece of jewelry. In order to keep this low in the long term, we recommend our further precautions under >>Product and care<<.

In order to preserve and protect the preciousness of a LA LARIS product, we recommend that you handle your piece of jewelry carefully. By following a few care instructions, which you will find in our product information , you can enjoy each of our valuable products for a long time.

Would you like to have your favorite piece of jewelry refreshed? Discover our refurbishment service.

Each piece of jewelry has its own product page where you can find a description and further details.

Do you have any further questions about a LA LARIS piece of jewelry? Feel free to write to us at any time via chat, email or WhatsApp. >>Here<< you will find all contact options.

The earrings are delivered in pairs. The price and weight information applies to the pair of earrings.

Click on the profile symbol in the top right corner of our shop header and then click >>Register here<<.

In the next step, enter your full name and email address and choose your own password.

Your account has been created and you will receive a confirmation email from us. You can change and expand your personal information within your account or during checkout.

By logging into your account you can:

• View your order history

• Manage multiple addresses

Your registration also gives you the opportunity to receive news about LA LARIS' offers.

Click on the profile icon in the top right corner of our store header. Enter your email address in the >>Email<< field and your chosen password in the >>Password<< field.

You are now logged in.

If you have forgotten the password you chose, click >>Forgot your password?<<.

We will then send you an email to reset your password.

You can view your order history in your account.

Using >>Address<< you can create one or more of your personal delivery addresses and edit them at any time.

To log out of your account, click >>Log out<<.

After you have placed your desired pieces of jewelry in your shopping cart, you can place your order using “Buy Now”. You cannot place an order without your own customer account, which is why you have to log in or register again in the next step.

You will then be conveniently guided through the ordering process in three steps (address - shipping - payment method), after which you must check and confirm your entire order again.

After your purchase is completed, you will receive an order confirmation by email.

After you have completed your purchase, you will receive an order confirmation by email to the email address you provided in your account.

The orders will then be processed as early as possible and your LA LARIS piece of jewelry will be put into production or ready for shipping.

As soon as your order is on its way to you, you will receive a shipping confirmation including a tracking number by email so that you can easily track your order.

You can view your orders via your own customer account, but you cannot edit them.

If you want to change something about the order or cancel it, simply contact us using our contact options and we will find a quick solution.

It is not possible to collect an order because we are an online retailer and only offer our products as deliveries.

If you have not received your order or shipping confirmation, write to us via chat, email or WhatsApp and we will fix it immediately. >>Here<< you will find all contact options.

Enter the discount code 1452111211445 in the >>Discount code or gift voucher<< field provided during checkout of your first order. By then clicking on the >> Apply<< button you will secure your 10% discount on all of our products.

_____________________________

The following conditions also apply:

• 10% discount on the entire order
• no minimum purchase requirement
• Redeemable once per new customer for the first purchase after registration

Find out all about the payment options and >>Payment and Shipping<<

>>Here<< you can find our LA LARIS gift voucher. In the product view you can select the desired amount and add the voucher to the shopping cart like a product and order it. It will be sent to you by email with the corresponding voucher number.

Simply enter the discount code or number of your LA LARIS gift voucher in the appropriately named field >>Gift card or discount code<< during checkout so that the value can be deducted directly from your order. Please note that you can only redeem one discount code/gift voucher and not several at the same time.

During our convenient and easy checkout you will see all the payment options we offer. Select your desired payment method by clicking.

Under >>Payment and Shipping<< you will find all the necessary and important information about shipping.

With every LA LARIS piece of jewelry, design ideas, high-quality materials and loving, finest craftsmanship merge to create a valuable work of art. When developing the shop, it was very important to us that we create a packaging concept for our little treasures that is on a par with them and offers them protection for a long time.

Each piece of jewelry therefore receives its own, high-quality, self-created jewelry case. It is intended that every owner of a LA LARIS piece of jewelry has a beautiful, elegant and safe storage option.

The jewelry cases are also packed in our LA LARIS packaging so that they are also protected. This packaging is also designed so that it can be used over the long term.

The finished product is then padded in a shipping box and ready for shipment to you.

To ensure that your new favorite piece reaches you quickly, we try to process orders as early as possible and put your LA LARIS piece of jewelry into production or make it ready for shipping.

If you want to edit something about the LA LARIS order or cancel it, please contact us directly via our >> contact options << and we will find a solution.

In order to ensure sustainable and resource-saving production, your piece of jewelry will be produced exclusively for you after your order has been placed. The dispatch time of your order therefore depends on the production process of the products you have ordered, so that the entire delivery takes a little longer than with goods from stock that are already ready for dispatch. It can therefore take up to 2 weeks (depending on the piece of jewelry) for your delivery to arrive.

Depending on the type of stone, pieces of jewelry containing natural and precious stones can take up to 6 weeks to be delivered.

After receipt of payment, your order goes straight into production.

As soon as your order is on its way to you, you will receive a shipping confirmation including a tracking number by email so that you can easily track your order.

If you notice when handing over the package that it is damaged or empty, we recommend not accepting the package. This means that a damage report can be initiated directly with our logistics partner.

If this is not possible or there is another problem, contact us immediately after receiving the package and we will find a solution.

You can return one or more of your LA LARIS pieces of jewelry free of charge and conveniently within 30 days via our returns portal .

For hygiene and safety reasons, jewelry whose security tag has been removed or whose condition has been conspicuously changed cannot be returned.

As soon as we have received your return, you will receive a confirmation email. We will process and check your return as quickly as possible within a few days of the goods arriving. The amount of the value of the goods minus the shipping costs will be credited to the payment method originally used for the purchase upon receipt of the goods.

Feel free to write to us at any time via chat, email or WhatsApp. >>Here<< you will find all three options.

The symbols for our social media channels are displayed at the top and bottom of our page. With a simple click on one of the symbols you can go directly to one of the channels and discover even more LA LARIS inspiration. There you can share, like and follow us. We welcome any support!

Yes, LA LARIS is a registered German trademark (DPMA No. 30 2021 201 936) and European Union trademark (No 018597940).

So that you can enjoy your favorite LA LARIS piece for a long time, we offer a professional refurbishment service.

>>Here<< you will find all the information about it.

Let us know your desired order upon request.